Shipping
Parcels from KDMHolic are shipped from either US and/or Korea.
Delivery Failure
1. Lost Parcel
- Customers need to inform us within 30 days when the delivery status has been marked as “Delivered,” but they haven’t received it, so that we can inquire with the shipping company regarding it.
- Customers need to cooperate in providing us with proof of evidence, such as pictures of any issues that occurred.
- A refund can be processed only if the delivery company officially claims the parcel as “Lost.”
- The delivery company is not responsible for a stolen or missing package after the delivery to the recipient's correct address, and a refund or redelivery is not possible in this case.
2. Recipient Unreachable
- In case of incorrect address or contact information on customers’ order, we will send an email requesting the correct information. If customers fail to provide the required information within the determined period decided by the shipping company, the whole package will be returned or disposed of.
- Please be aware that refund or redelivery is NOT possible in this case.
Customs Tax & Duties
- Customers are fully responsible for any customs-related issues, including customs taxes, import taxes, value-added taxes, and similar charges.
- Customers must pay any fees associated with customs, such as customs fees, service fees, administration fees, and warehousing fees.
- Customs regulations vary by country, so customers should contact their local customs office for detailed information to avoid potential issues.
Hazardous Goods
- Each country has different policies regarding hazardous products. KDMHolic is not responsible for providing this information, so customers should check with their local customs office to determine if a product is classified as hazardous.
Customs Payment Refusal
- We are not responsible for packages that are refused by customs for any reason, including refusal to pay taxes, the presence of banned items, or other customs-related issues. If a refused package is returned to KDMHolic or disposed of, we will not be responsible for reshipping it.**Shipping**
